HVAC, Plumbing, and Electrical in Winter Garden, FL

12:14 09 Jun 23

The tech was professional. He did a great job with my smoke detector upstairs and downstairs. Great work keep it up.

13:24 08 Jun 23

Outrageous charge for fixing a broken pvc pipe at a tee that took your technician LESS THAN ONE HOUR to repair and charge $1029.71! Will NEVER use your services again and will never recommend your business to anyone!

Patrick Falvey

20:01 07 Jun 23

Garbage disposal repair/replacement. Excellent job!

Chris Wilson

19:22 07 Jun 23

The plumbing dept was very courteous, professional, and wore shoe covers when coming in the house several times from outdoors. They quoted my job originally, but after the wall was removed and able to review the actual pipes, they adjusted the price down by almost 35%. Very honest on their part! I would use and refer ACE again. Very impressed with the professionals they have hired and trained well.

Chris C

14:43 07 Jun 23

The same great crew came back for an additional electrical upgrade. Outstanding service and outstanding quality. I can't recommend them enough.

Jason Walls

15:11 06 Jun 23

Superbly knowledgeable technician, incredibly thorough diagnostic, several options made available, problem solved. Literally no reason to call anyone else, Ace solves it all, or at my house, Jacob does! Best electrician experience I’ve had in years!

William Perry

19:35 05 Jun 23

Luis (may be misspelled) was outstanding 5plus

Donna j Engasser

17:00 05 Jun 23

Installed pressure relief valve. Gavev2 options to fix.

Holly Shumway

04:09 04 Jun 23

Ace Solves It All is super responsive and attentive to creating quick reliable solutions. Ace makes it easy to schedule an appointment within days or sometimes even hours after your call. I highly recommend purchasing their service maintenance plan. They give priority to calls and maintain your systems making if a worry/ free experience.Ace Solves It All provides exceptional HVAC and plumbing services!

Martian Mayne

23:22 01 Jun 23

My plumber was incredibly professional and helpful and took care of my issue right away. Great service and put me at ease as a first time customer.

Dawn Tola

22:00 01 Jun 23

Jesse Baran & Alfredo were fast, thorough and as pleasant as anyone can be. They did a great job and they cleaned up so well. I really appreciated all they did. Thanks so much

Jill Reardon

21:41 01 Jun 23

Ron was the best! He explained everything until I understood, and he did the job while smiling!

jimmy simon

21:22 01 Jun 23

Had a good encounter with the 2 techs Ron Ellis and Yuri Taveras. They both explained the process and what to expect as far as cost goes.

Hal Harshman

18:18 28 May 23

Erick showed up when he said he would be here. He did a good job on a new chandelier install and updating an electrical outlet. I would use Ace Electrical again, and ask for Eric. That's my greatest compliment.

Mitch Rachlin

14:27 27 May 23

The plumber ,Yuri, was professional explaining all steps so we can understand . Prices were reasonable for the work he did .would recommend this company for all plumbing

Paul Willson

16:29 26 May 23

Worst customer experience. I scheduled an A/C Tune Up three weeks ago. They do not commit to a service time (seemed odd to me) so you have to be available within one hour of their call or text. When the day came, I decided to work from home so that I would be here. At noon, they called to say that they were "too busy" with emergency services and would have to reschedule me for two weeks later (today)!! They were very apologetic and offered me the first service of the day. Today, I decided to work from home again to be here when they arrived since I was told that I would be first. At 10:17 AM, I texted them - texting is one of their preferred ways of communicating - asking what happened and when I could expect service. At 11:45 while I was on the phone working, I got a text saying that they were ready, but I had to respond within 15 minutes. I sent an answer at 11:57 confirming. They had also called, but since they sent a text, I saw no need to call them back. Shortly after noon, I received another call telling me that I hadn't responded to the text sent at 11:30. I have screen shots showing that the text was received at 11:45 and that I responded as soon as i got off my work call within 15 minutes. The representative informed me that I would just go back of the line and they would call me when they could get to me. He had no idea when that would be since I hadn't returned the text or the call. I told him to cancel the service and that I would find a company that wanted my business. Obviously, Ace only wants repair business and has no interest in making service calls convenient for its customers by scheduling appoint times. If you like being "on call" with your contractor, then this is the company for you. I will go elsewhere.

Chelsea Onstott

16:23 26 May 23

Called and was quickly set up for an appointment for a simple bathroom sink replacement. They wanted $2500 and pricing included an annual “membership”. Paid the $70 fee just to send them away and hire someone much more affordable. Beware- ask pricing before you waste $70. Found another local company who did an amazing job for $800 instead.

Rudy Johnson

16:10 26 May 23

Main sewer line clogged.Freed clog and camera service.Explained the need of a new line.Excellent technicians, steep price.

Rick Dalrymple

15:33 24 May 23

We needed Ace to come out to fix an issue and Mark was an excellent plumber.

Stephen Richart

13:17 24 May 23

Fast and efficient service. Professional repair.Tech explained our options

A M

00:20 24 May 23

Charged 1000.00 for a clog and clean out. I was not shown the drain once cleaned out. Less than 6 days later the $1000 clean out became a $9000 broken line and pipe repair. This company doesn't have set prices so they charge by the size of your home and what they think you can afford. I'm still waiting for a manager/supervisor phone call which Amanda stated would happen. They prey on senior citizens like most business. If my pipe is broken, I am sure the first technician did it because he didn't report nor show any break or roots in the line but the second tech did. I requested my money back no comment nor phone call. I will be contacting the BBB they fooled the wrong senior citizen/ educator. Stay away from this company @@@@!!!!!!

ariel casillas

22:23 23 May 23

I have to day that Tom was amazing. He was on time and made the fix super easy. He was educating and going through the process step by step. Definitely recommend them. AMAZING CUSTOMER SERVICE.

A.I. Cales-Colon

16:30 23 May 23

I am in awe with ACE Solves it all. My AC stop working late in the evening, I called them and was contacted right away for next day appointment. Came in, put the AC back to work and found the problem. It was an small fix and the technician got the ok to fix without xtra cost. Grateful as my grandkids are at the house. But is not only that, it is the be on time, sending pic of person that is coming over, the xtra care and professionalism they have. And I find their prices to be excellent! They definitively work with you. Thank you Eric Wolf for the excellent job! I recommend fully. Thank you ACE Solves it all!

Duo Dames

16:33 22 May 23

So nice, fast, knowledgeable, and polite. Thank you so much for EVERYTHING!

Ivette Zambrano

16:31 22 May 23

I called ACE when a storm knocked out my central air. They were able to provide service the next day (which was a life saver since Florida heat is no joke). Our technician was James C and he was very knowledgeable and wasted no time in fixing our AC unit and got it running again! James, you the man! Thanks again for the timely service, you now have a new customer!

Rebecca Pantoja

23:54 21 May 23

Thank you for coming out on a Sunday to fix A/C in 90 degree weather

susan mcneal

20:45 21 May 23

Excellent service and wonderful communication. Helped me out on the best price as well.

Astrid Hurtarte

17:11 21 May 23

Electrician Danny did an excellent job at finding the issue with the dryer outlet: an issue with a switch in the breaker. He replaced it immediately, checked if the dryer turned on, and even waited to see if the dryer was hot before establishing the issue being resolved. He was very polite and knowledgeable and approachable. Also, was told that for the fix I received, I have a 5 year warranty, where if something goes wrong, they can fix it again for free! In regards to customer service, I was impressed by ACE’s Veneta, as she informed each step of the process, including that they would not provide a time frame, in case that they cannot fulfill the time frame. Wow wow wow! I had a bad experience with another company where they gave me a time frame, did not fulfill it and did not show past 2 hours from the time frame. I liked the transparency, and being thorough in what the process would be. I also discovered that the company is family owned, and I love to support family owned and local businesses. Very impressed.

Brian Booth

18:26 19 May 23

Abraham Batista, Ron Ellis, and Jose Batista were all quite knowledgeable, professional, and friendly. They patiently and carefully reviewed with me the problems I had and provided multiple solutions and estimates for the solutions. They made sure all my questions were answered and completed the work to my satisfaction! Well done gentlemen--you gained a loyal customer for Ace. Had additional work performed, and Charles Romero gave excellent, caring, and detailed service, as did Roman Tofan. Every employee I dealt with was top-notch!

Sarah Stanley

17:06 19 May 23

The team from Ace Solves it All were wonderful! They were kind and knowledgeable and very helpful! We will definitely use them in the future.

Mark Edwards

22:58 18 May 23

Very impressed. Responsive and they kept me informed. Really nice technicians and very helpful. They found the leak, literally within an inch of where it was underground which saved me demolishing more of my bathroom than needed. Will use them again for sure.

Tamara Daugherty

22:14 17 May 23

I needed two toilets. They were quick to respond. They honor their appointment and are on time. In addition, they texted me with a picture of Justin, so I knew who would be coming to my door. I love the security. Justin Velez is informative, precise , and honest. I had researched various plumbers and found Ace Solves It All. I called on Monday and now on Wednesday I have two working toilets. This is a reliable company.

Eddie Whalen

18:42 17 May 23

They replaced 3 ceiling fans and 2 chandeliers

Sally Nason

17:24 17 May 23

Elements in water heater had to be replaced.

Dotti Pleitgen

17:00 17 May 23

Austin did a great job, even with some complications, such as no water. I had to call my water/sewer company to fix the backflow at the meter. Austin explained everything very well. Took 2 days, but it's fixed.

Teresa Meninno

20:04 16 May 23

Had seen their television ads so I gave them a try. I've had two other companies work on my home and still had issues. Ace supplied me with all of the information I needed to be informed of how to keep my Plumbing in good condition. Would highly recommend.

Jennifer Reynolds

13:27 15 May 23

Jay came to do the annual plumbing inspection. He was on time and very professional and respectful of us and our property.

Deepak Kumar

14:59 12 May 23

Bad experience, first of all they charge $69 to just come and look, and to provide any estimate they would ask more than $350 and then add more for the fix, for a simple leak they gave me quote of more than $600 after negotiations.I Called another plumber they did the same in half of the price with upfront estimates.

David Smith

17:14 10 May 23

The man that came was the best

Bryan Samsury

13:17 08 May 23

Perfectly nice people, but misleading business practices when it comes to quotes. They have specials listed on their site for drain cleaning that I inquired about when scheduling the appointment. I used the online tool to schedule the shower drain cleaning appointment. A customer service rep then reached out. The customer service rep said she couldn’t say if the special would apply and refused to provide a range when asked. When the technician arrived on-site, he explained that the special only applies to toilets - even though I had been asking for shower drain service the whole time. When I asked about the lack of transparency, he said “You know, that’s how it is, they want something shiny on the site, then we get here and talk through the fine print”.

Stephanie Thompson

20:00 05 May 23

My tecnician was the best! He was early and finished up quick! I couldn't ask for better. Would recommend to anyone

Ann Cavazos

21:43 04 May 23

I installed a tankless water and Kevin, the installer provided excellent service and took time to explain the system to me, assuring best service all around.

Yolanda Carlo

19:39 04 May 23

Personnel was professional, very informative and seems to know his job, thank you.

claudia tindall

12:46 04 May 23

Very professional young man. Work was completed in a timely fashion. Thank you Jacob

Barry D

15:35 03 May 23

Great service. Technician was very nice, courteous, and professional. He repaired my electrical switches and replaced 2 of my light fixtures. The price was reasonable and service was prompt. I would definitely recommend.

christine burrus

13:27 03 May 23

I had sewage coming up in my showers and called Ace. They informed me my sewer lines were basically gone. They gave me an estimate for replacement. My estimate was detailed and broken down with specific pricing. After work was completed and passed inspections, Charles came to my house to get remaining balance. I addressed that the actual work done was not what the scope of work on the estimate and that I shouldnt have to pay any more. He said well they just send me to pick up payment but I will talk to the boss and we will refund money for what wasnt done. I was charged $1800 for drywall work and none was done. I was charged to replace line all the way to curb and they only did 6 feet from house. Obviously this was all that was necessary as it passed inspections. Now instead of returning my money, they wanted to come back and replace to curb. I said no as that would require more permitting, tearing up my yard, missed work. Things are in working order just return money that I gave to do a job that wan’t needed. Btw, we are talking about a $34K job!!! Would not recommend them as they seem shady and are not standing up to their word.

eric tencza

12:42 03 May 23

Excellent work , The technician was very professional and friendly

Alan Dufour

20:54 02 May 23

When you say price too high is an understatement 3129$ they wanted to put a propane line to my gas stove, they are nuts!

Daniel Rich

20:44 02 May 23

Bobby came out, he was very personable and understanding.However, I called for leak detection, and he did no leak detection, just gave me his guess. His guess was supposed to be solved by repiping the whole house for $9,000. That guess turned out to be wrong, as confirmed by an actual leak detection company.I paid $69 for an emergency service fee, that turned out to actually be paying for a salesman.

Carolyn Hall

20:27 01 May 23

Will definitely use again if needed. Impressed with the 2 service techs that came out. They fixed our problem quickly and explained what needed to be done.

GrandpaSith

17:45 30 Apr 23

"Updated"It was a gas line installation service but for a 20 feet line It was $1995 which I think is to expensive and they don't offer a cheaper solution, I call then again to convert my gas stove from natural to propane but my stove didn't came with the conversion kit and I still have to pay for the visit which I understand that part, they came for the third time kuz I have the part needed this time, 3 hours later and the technician wasn't able to make the gas go thru the lines and they still charge me $250 for the service even though the job never was finished, I pay them so far $390 for a job never finished on a brand new stove, another technician from another company charge me the same amount $250 and this one solve the problem in about 45 minutes, ace solve all need to change their name to ace solve almost anything kuz the previous name is to big for them.

Hiram Robles

17:37 30 Apr 23

They did an excellent job very nice installationI was very happy with the work they performed

Sherri Arnold

14:05 30 Apr 23

When I called Ace Solves It All they had Rey come out the next day and check out my situation. I needed a hot water tank (30yrs old), and some faucets changed out. Also I had all the water pipes replaced. Seth and his partner came out they next day. Very nice and polite young men. Had everything done by 3pm. If I need anything else done I will definitely call Ace Solves It All again.

Ann Gold

00:29 30 Apr 23

The technician was very respectful and polite and tried to explain everything to me. However, the prices quoted for repair and replacement of the water heater were very high, so I didn't have anything done. I decided I wanted to check other companies before making my decision.

Laurie Johnson

20:54 29 Apr 23

After running a camera through the vents, replaced toilet phlange after tree roots took over.Austin was professional, polite, and most importantly, skilled.

Lisette Alfonzo

19:55 29 Apr 23

Ali gave us a serious diagnostic of what we need to do with our a/c system. To be honest, this service is more diagnostic than maintenance...

Francisco Boden

21:34 28 Apr 23

Got a quote for $1150 to replace my anode on a water heater from 2015. BIG NOPE found a local service that did it for a fraction of the cost.

Aaron Long

18:36 28 Apr 23

Replaced dryer outlet very fast. Was knowledgeable and friendly as usual as he worked on my electric before.

Cynthia Comparato

16:23 28 Apr 23

Great customer service with the office staff. They provide text messages with pictures of the technician that’s coming to your house. I find that to be an Excellent detail. Kevin came out and installed our water heater a few months back and today he installed a toilet for us. He is super helpful, patient and really explains the process clearly. Thanks Ace team and thanks Kevin!

T2K2

21:23 27 Apr 23

Very respectful and easy to understand, knowledgeable and well spoken!

Alberto Garcia

21:07 27 Apr 23

The technicians were very professional and courteous. They arrived when they said they would.The service as a whole was very good. I received regular texts indicating arrival times and other information.I will use these people again

Felix Rodriguez

12:36 27 Apr 23

The outside faucet connected to the water hose broke as it appeared to be very old and rusted. I saw Ace online and noticed they had great reviews and responsive times. Decided to give them a try. The reviews were dead on right. Within a hour they sent someone over (Justin) and he explained everything to me. The price quoted was fair and he got to work immediately. He was done within an hour and stuck around to chit chat a bit about everything. Felt like I was talking to an old time buddy. He didn't just finish the job and leave, he made sure to explain everything in detail and had a nice conversation. Made us feel like part of the Ace family. Would highly recommend.

Shannon Weber

18:02 26 Apr 23

The technician was great.I did have some trouble with the schedule having to be changed multiple times. 3 or 4 times it was from the company, and one time it was because I got sick.They eventually got here today with good timing and I feel like things were taken care of, so far.

Bonnie Smith

17:39 26 Apr 23

I would highly recommend Ace for electrical requirements. Professional and very responsive

Kerry A

14:05 25 Apr 23

I’ve used Ace off and on for the last several years, just recently purchasing an AC from them and really value their service. The techs are always courteous, informative and professional, which is why I continue to do business with them. Overall, they are a very good company.

Rob Califano

19:25 24 Apr 23

The entire process was easy, from the initial call to the heads up when the tech would be arriving. Very professional all around company! Austin was very personable and easy to talk to. He assessed the issue quickly and was able to repair it. Would definitely recommend Ace!

rubie lubold

18:26 23 Apr 23

My tech was wonderful. Dante was the man that came. He was informative and knowledgeable. He had experience with the Nest thermostat we have and cleaned out our drain lines. It was disgusting what came out. I have only great things to say about him and his work.I will also add that I called the day before and they were supposed to come out the day before but cancelled shortly after scheduling the appt.I signed up for the membership which is $25 and the way Dante explained it worth the monthly fee. However I will add that the evening after our system was cleaned out the house was registering at 82° in the house. I called them back. The woman that answered said the tech coming out was no charge because we signed up for the membership but that the tech would tell us how much it would be to fix whatever the issue was. I thought that was ridiculous and very shady when their tech was literally there 4 hours ago and we spent almost $400 at that point. I trusted our tech but I’m not sure of the company as a whole. The fact that they didn’t say “when our tech is there we’ll make sure everything is ok since you spent $400 a few hours ago and the issue should have been resolved.”My husband and I played with the thermostat and got it to turn on and start working properly but proper business etiquette should have been to fix the issue that wasn’t rectified the first time.

Shirland Carrington

22:23 22 Apr 23

When we discovered a leak in the water line of our refrigerator we called Ace. We saw their truck at our neighbors across the street a few weeks ago. They called us back promptly and schedule our service with Kevin. Kevin called before he arrived and was within the 8 to 10am timeline. We decided to also let him check out our leaky faucet. Kevin was thorough in how he approached our issues. He did a full inspection, and he fully explain all of our options. My wife and I decided to replace the faucet and refrigerator water line . We scheduled an appointment for him to come back the next day to complete the services. He was prompt and arrived on time. He was respectful of our home and completed the services in a professional and knowledgeable way. Kevin is a true asset to your company and he deserves a big raise.

Maxine Lorde

23:31 21 Apr 23

Ace Solves It All was recommended by the company that installed my air conditioning unit, Ace Air Conditioning, and I understand why. I was impressed when they sent the technician's name, Jaime Bucknor, along with his picture. Jaime was very professional, well informed and easy to talk with. He explained the issue an the options to resolve the problem. He was not pushy but listened patiently to my concerns. Will definitely us again and recommend to ohers.

Joshua Commesso

18:16 20 Apr 23

We had a leak coming from our AC unit. Water was pouring into our ceiling and walls from the second floor. I called 6 different HVAC companies and Ace is the only one who responded. They had a tech out within the hour! I couldn’t be happier with their quick response time and effort to ensure we got someone to our home asap. And a shout out to Anthony, the tech that they sent. Incredibly professional. Communicated well, walked me through the entire process and took his time to explain everything. Having to go out on a call to a customer’s home at 9:00 PM can’t be easy but Anthony was a total pro.

Lia Giliotti

17:14 18 Apr 23

Needed a heavy chandelier rehung plus extended nipple was needed.My service Tech Billy with patient and Metallica.

Demss Schu

13:37 18 Apr 23

My technician Abraham Batist was excellent. Found the problem right away. Answered my questions and explained everything in detail. Fixed the problem. Very satisfied.

Lena Jones

01:04 16 Apr 23

The work will be completed Monday, but I called them today(sat) they assured me someone would come today and they did. Kevin knew what the problem was immediately and explained all the options available to me regards repairs vs replace etc in addition to the various options for payment. He was so patient and thorough work all paperwork and presenting me with the choices available to me for payment... He was very polite an asset to their company.I will update once the work is complete but so far so good, if you find yourself needing a service tech to come out.... Ask for Kevin!

Lisa Hoover

23:28 15 Apr 23

Had a busted pipe that goes to the washer, water everywhere. Called Ace on a Saturday, and they sent Thomas out. Great experience!! 👍

JL C

22:05 15 Apr 23

Jacob, the technician was very honest and humble. He guided me and explained everything from A to Z in reference the pool pump and the electro system. Definitely recommended.

Walter Spell

12:40 15 Apr 23

Other than the high cost of repair and replacement, the workmanship of Abraham appears to be pretty exceptional at this point !

David Grice

13:53 14 Apr 23

Fast replacement with new spigot. Veryprofessional.

Mitch Symms

14:24 13 Apr 23

Mark the tech that came out was very kind and knowledgeable. I couldn't use their service due to my generator uses propane not natural gas that I wanted to hook up to. But mark reviewed what I needed and how to setup my system.

James Thompson

20:04 12 Apr 23

It was $69for a service call which I thought was reasonable. I ask how much for the job and was told the tech would let me know. I needed a gas line capped then reattached to the new appliance. $908 was his quote. I called Emerald Plumbing and got the job done for a little over $200.

Cesar Hernandez

18:58 12 Apr 23

They were quick to solve an emergency problem. However, after a few weeks, it leaked again. I contacted them, John the sales manager called me back an apologized and did explain that sometimes the glue does not cure properly. I had called someone else to fix it. At the moment, I did not think of calling them to fix them but I was told that they warranty their job and that if for any reason I had a problem, they could come back an fix it.Thanks John for calling me back. I think this is very professional to follow up and take care of their customers.

Geeta Nix

18:49 12 Apr 23

Tech was excellent, gave us peace of mind, quick and very thorough.

Ellen Montgomery

19:58 11 Apr 23

Replaced a cheap valve on my bathroom commode. The plumber, Kevin, was a pleasure to work with giving us two options to replace or repair the valve. We did go with the more expensive option but it will be worth it in the long run because of peace of mind.

Deborah O'Malley

18:18 11 Apr 23

Transformer was upgraded for Ring Doorbell

Cheryl Fritz

15:44 11 Apr 23

Tom replaced the valves in the bathtub. He was very friendly and professional. Explained all the options very well.

Dean Drake

13:29 11 Apr 23

We had Ace come out to provide an estimate to replace 3 GFI outlets and balance a fan. The estimate was 1700. We cut out the fan and received an estimate of 1000 for 3 GFI outlets that consisted of replacing a regular outlet with gfi. We went forward with the estimate as we needed to have it done. In the mean time we called a past business we worked with and found he would do the 3 outlets with his licensed electrician for 250. We had the work stopped but not before 2 outlets were completed for 688. The work checks out fine but I cannot recommend Ace due to their excessive pricing. Go with them if you do not mind paying excessively for the work.An update...glad to see mgmt forwarded this to service a week ago BUT after a week we have heard nothing. At this point I would rate Ace a 0 if I could.

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